Shipping policy

Where we ship. We currently ship to addresses within the United States only.

Shipping cost. Standard shipping is free on every order.

Processing time. Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll get a confirmation email when your order is placed and another one with tracking as soon as it ships.

Delivery time. After processing, most orders arrive within 3–7 business days. Total time from order to delivery is usually 4–9 business days. Most orders ship from our partner fulfillment centers in Asia; some items ship from a U.S. warehouse and may arrive sooner.

Multiple packages. If your order includes several items, they may ship separately and arrive on different days. You'll receive tracking for each package.

Tracking. Track your order anytime using the link in your shipping email or on our Track Order page.

Lost or delayed packages. If your order hasn't arrived within 15 business days of purchase, contact us at contact@chezvia.com and we'll send a replacement or issue a full refund.

Wrong address. Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect address provided by the customer, we'll reship it once the address is confirmed; additional shipping charges may apply.