Refund policy

Our promise: if you're not happy with your order, we'll make it right.

30-day returns. You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Damaged, defective, or wrong item? Contact us within 30 days of delivery with your order number and a photo (or short video) of the item. We'll send a free replacement or issue a full refund, your choice. You won't need to send the item back.

Changed your mind? Email us to start a return. Depending on the item, we may refund you without asking you to send it back, or we'll reply with a return address and instructions. Please don't send items back without contacting us first: returns sent without approval can't be accepted. When a change-of-mind return needs to be shipped back, the return shipping cost is paid by the customer.

How to start a return: email contact@chezvia.com with your order number and the reason for the return. We reply within 1 business day.

Refunds. Once your return or claim is approved (and, when we ask for the item back, once we receive and inspect it), we'll refund the full product price to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post the refund.

Exchanges. Need a different size or color? Contact us and we'll help you swap it.

Cancellations. You can cancel your order free of charge within 12 hours of placing it, as long as it hasn't shipped yet.

Questions? Email us at contact@chezvia.com.